Shop formats

Megatrends

Changes in retail have always been driven by technological and social transformation. We have been a partner to the retail business from the times of selling over a counter right through to the age of self-service.

With a close eye on the megatrends, we can see the next big wave of change headed for retail and have set a course for success. What does this mean for retail?

Mobility

Interview with Theresa Schleicher
» When you look around on the streets today, one thing stands out in particular: our understanding of mobility has changed a great deal in recent years. «

Community retail

Interview with Andreas Steinle
» Local retailers will be selling one thing above all else in future: a sense of community. «

Connectivity

Interview with Theresa Schleicher
» Retail is facing new challenges as new technologies emerge and will have to grapple with much more than the choice between online and bricks and mortar. «

Gastro retail

Interview with Andreas Steinle
» When it comes to the future of retail, gastronomic options are gaining strategic importance. «

Local retail

Interview with Theresa Schleicher
» Regionality and personal links are playing an ever-greater role in our globalised, connected world. «

Neoecology

Interview with Andreas Steinle
» Climate change is not a theory – it is happening in front of our eyes. «

Shop formats

The way in which customers behave is changing. Shoppers switch back and forth between different channels depending on the situation and stage in the process. The channels have become inseparable in some cases. The answer to this is customer centricity.

Put your customers, their needs and their customer journey at the heart of what you are doing. Successful shop concepts are fully tailored to this shopping behaviour and so fulfil customer needs perfectly. This relies on a consistent change of perspective.